Upgrading cisco agent desktop on windows 10.
Cisco agent desktop 8 5 windows 10.
Socialminer 10 6 1 and 10 6 2 support cisco agent desktop based single session web chat and agent email and finesse based multisession web chat and email.
Advanced license is required.
The cisco agent desktop has been retired and is no longer supported.
So we recently had the joys of upgrading our cisco voice setup to version 11 including our unified contact center express uccx system.
If you want support information for the cisco agent desktop 10 5 documentation it may be.
In the process of our upgrade we had to do a quick upgrade of uccx to 9 02 from 9 01 to be eligible to go the rest of.
Cisco agent desktop retirement notification.
Cisco webex is the leading enterprise solution for video conferencing webinars and screen sharing.
The cisco agent desktop 10 5 has been retired and is no longer supported.
If you want support information for the cisco agent desktop documentation it may be.
Cisco desktop administrator user guide for cisco unified contact center express release 10 5 pdf 4 mb cisco finesse agent and supervisor desktop user guide for cisco unified contact center express release 10 5 1 cisco ip phone agent quick start guide for cisco unified contact center express release 10 5 pdf 228 kb cisco ip phone.
Web conferencing online meeting cloud calling and equipment.
Once i changed the agent and supervisor required the same i was able to run both without issue.
Cti os agent desktop user guide for cisco unified icm contact center enterprise hosted.
Cisco agent desktop 10 5 retirement notification.
Cisco agent desktop is a microsoft windows based client application that gives agents a full featured user interface for managing their calls and work state directly from their desktops using supported cisco unified ip phones or the.
Cisco agent desktop and cisco finesse are not supported at the same time for web chat and email features.
Integrated browser so that popup windows are displayed either as a new tab in the integrated browser or as a regular internet explorer popup window.
You can view a listing of available contact center offerings that best meet your specific needs.
Cisco agent desktop cisco unified contact center enterprise release 8 5 1 toolbar buttons and keyboard shortcuts 2 common tasks.
Cti os agent desktop and supervisor user guide for cisco unified icm contact center enterprise hosted release 8 5 1 pdf 859 kb cti os 8 0.
You can view a listing of available null offerings that best meet your specific needs.
